Frequently Asked Questions

What Shipping Methods Are Available?

GYLO Fresh currently manages deliveries through our own local delivery team and does not use third-party shipping partners. This allows us to ensure faster service and better handling of fresh grocery products. Delivery is available only in selected service areas.

Do You Ship Internationally?

No, GYLO Fresh currently does not offer international shipping. At this time, we provide delivery services only in selected local areas. We are working to expand our delivery network and may serve more locations in the future.

How Long Will It Take To Get My Package?

GYLO Fresh aims to deliver all orders within 24 hours of order confirmation. Delivery times may vary depending on your location, product availability, weather conditions, and other unforeseen circumstances. Customers will be notified of any significant delays.

What Payment Methods Are Accepted?

GYLO Fresh accepts multiple payment methods, including UPI, Debit Cards, Credit Cards, Net Banking, and Cash on Delivery (COD) where available. Available payment options may vary depending on your location and order value.

Is Buying On-Line Safe?

 
Yes, shopping online with us is safe. We use secure payment methods and take steps to protect your personal information during checkout. If you ever have any concerns about payment security, our team is here to help.

How do I place an Order?

Placing an order is easy. Just browse our products, add the items you want to your cart, and proceed to checkout. Then enter your shipping details, choose your preferred payment method, and confirm your order. Once your order is placed, you’ll receive a confirmation email with your order details.

How Can I Cancel Or Change My Order?

If you need to cancel or update your order, please contact us as soon as possible and we’ll do our best to help. We can only make changes or cancel an order before it has been processed or shipped. Once your order is on its way, we’re unable to modify it. Please include your order number when you contact us so we can assist you quickly.

Do I need an account to place an order?

Yes, you need to create an account before placing an order on GYLO Fresh. An account helps you manage orders, track deliveries, save addresses, and receive important order updates.

How Do I Track My Order?

How Do I Track My Order?

You can track your order by contacting our customer support team using your order number. We will provide you with the latest status and estimated delivery time for your order.

How Can I Return a Product?

GYLO Fresh follows a No Return Policy for grocery and perishable products. However, if you receive a damaged product, wrong item, missing item, or face a payment-related technical issue, please contact our support team within 24 hours of delivery. Eligible cases may qualify for a refund or replacement after verification.